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Customer Satisfaction Survey

We would like to thank you for your recent business. In effort to improve our services, we would appreciate it if you would take a few moments to complete our customer survey.

Purpose

The purpose of this very brief survey is to help us serve your needs more effectively. By understanding where we are exceeding your expectations, or need to improve, we can allocate our resources to provide better products/services, knowledgeable staff, and executive management. Our goal is be proactive in monitoring your satisfaction, so please provide constructive feedback that we can incorporate into our strategy.

Instructions

Please select the response that best represents your view.
Please select N/A for any questions that you don’t have enough experience to comment on.
Following is an example of the scaling system.

EXCEEDS EXPECTATION	     UNACCEPTABLE
10   9   8   7   6   5   4   3   2   1  N/A

 

Your Name (required):

Your Email (required):

Buying Process
Sales staff professionalism:
 10 9 8 7 6 5 4 3 2 1 N/A

Ability to understand your preferences and challenges:
 10 9 8 7 6 5 4 3 2 1 N/A

Expertise of sales staff:
 10 9 8 7 6 5 4 3 2 1 N/A

Turnaround time for delivery:
 10 9 8 7 6 5 4 3 2 1 N/A

Quality & clearness of marketing materials:
 10 9 8 7 6 5 4 3 2 1 N/A

Value Proposition
Value for money:
 10 9 8 7 6 5 4 3 2 1 N/A

Our value proposition is clearly communicated & understood:
 10 9 8 7 6 5 4 3 2 1 N/A

Briefly describe how could we add more value to your investment?

Product/Services
How effectively does our product/service solve your problems?
 10 9 8 7 6 5 4 3 2 1 N/A

How would you rate the overall quality of our product/service?
 10 9 8 7 6 5 4 3 2 1 N/A

What features could we add or enhance to improve our product/service?

Strategic Direction
Overall, how would you rate the strategic focus of our business?
 10 9 8 7 6 5 4 3 2 1 N/A

How would you rank our business in terms of innovation & market leadership?
 10 9 8 7 6 5 4 3 2 1 N/A

How would you rank our business in terms of innovation & market leadership?

Customer Service & Support
How effective are we at reacting and solving your issues?
 10 9 8 7 6 5 4 3 2 1 N/A

What level of courtesy do you receive from our Customer Service team?
 10 9 8 7 6 5 4 3 2 1 N/A

Compared to other gated estates, how would you rank our ability to serve you?
 10 9 8 7 6 5 4 3 2 1 N/A

Website/Customer Portalt
Does our website/customer portal provide a pleasant experience for you?
 10 9 8 7 6 5 4 3 2 1 N/A

What resources could we add to our website/portal to help you?

Brand Preference
How likely are you to refer colleagues to our business?
 10 9 8 7 6 5 4 3 2 1 N/A

Please honestly discuss why you advocate or dissuade others from buying into our estate:

Title Documents
How effective are we at delivering your deed of sub–lease to you?
 10 9 8 7 6 5 4 3 2 1 N/A

Execution of Form 1C
How effective are we at delivering your executed form 1c to you?
 10 9 8 7 6 5 4 3 2 1 N/A

Architectural drawing appraisal
Does our architectural drawing appraisal process provide a pleasant experience for you?
 10 9 8 7 6 5 4 3 2 1 N/A

What resources could we add to the process to help you?

Refundable deposit of N500, 000.00
Value for money:
 10 9 8 7 6 5 4 3 2 1 N/A

Process of obtaining Governor’s consent and building approval at Alausa experience
How would you rate your experience of perfecting your title documents?
 10 9 8 7 6 5 4 3 2 1 N/A

Soil testing, sand filling
Value for money:
 10 9 8 7 6 5 4 3 2 1 N/A

Project team support while construction of your home at RGE site.
How would you rate our project team support service while you were constructing your home on site?
 10 9 8 7 6 5 4 3 2 1 N/A

House warming.
Value for money:
 10 9 8 7 6 5 4 3 2 1 N/A

Refund of refundable deposit.
Refund of refundable deposit when no damage is made to the site while construction work was ongoing:
 10 9 8 7 6 5 4 3 2 1 N/A

Comments/Testimonial

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